Refund policy

Refund & Return Policy

We stand behind every product we sell. If something isn't right, we'll make it right.

30-Day Returns

You have 30 days from the delivery date to request a return. Items must be unused and in original packaging.

Defective or Wrong Items

If you received a defective or incorrect item, contact us within 30 days. We'll send a replacement or issue a full refund — no return shipping required.

Change of Mind

Changed your mind? No problem. Return the item unused in original packaging. Return shipping is the buyer's responsibility.

Refund Processing

Refunds are processed within 5–7 business days after we receive and inspect the return. Refunds go back to your original payment method.

How to Start a Return

Email us at contact@epockai.com with your order number and reason for return. We'll respond within 1 business day.