Shipping policy

Shipping Policy

Last updated: May 2026

We offer free shipping on all orders to the United States, Australia, United Kingdom, New Zealand, and selected countries worldwide.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed before 2pm Eastern ship the next business day.

Shipping Times

• United States: 6–13 business days, tracked
• Australia, UK, New Zealand: 8–14 business days, tracked
• Other international: 10–20 business days, tracked

Tracking

You'll receive a tracking number by email once your order ships. Allow 2–3 days for tracking information to update after dispatch.

Delays

Shipping times are estimates and may vary during peak seasons or due to customs clearance. We are not responsible for carrier delays beyond our control.

Contact

Questions about your shipment? Email us at contact@epockai.com.